Do you have a return policy?
Yes - Satisfaction Guaranteed
Secrets By JaNicole guarantees you will be satisfied with every product you receive, so long as the item you wish to return is NOT USED and IS IN ITS ORIGINAL PACKAGING, YOU MAY RETURN FOR ANY REASON. Please use the return label on your packing slip and mail back within 10 days of receipt for your choice of replacement or credit.
PLEASE NOTE: In accordance with Federal Health Codes, all intimate apparel, novelties, adult toys, and marital aids are not returnable. The only exceptions are manufacturer's defects.
Adult toys and marital aids are sold as novelty items only. Seller will not accept returns or exchanges on novelty items. Battery operated and A.C. powered products are individually tested prior to shipping. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery. This policy also protects our employees from handling or exposing themselves to unsanitary conditions or potential STD's. Seller makes no representation or warranty of any kind, nature, or implied with respect to the merchandise, the use of or fitness for a particular purpose. Buyer holds harmless the seller for any liability.
DVD's / Videos
Due to the potential for duplication, dvd's / video tapes are not returnable when the package seal has been tampered
How can I become a consultant?
If you live in the Metro Detroit Area we are currently looking for Home Party consultants. If you want to start a new career or just have fun while making money on the side this might be for you. The best thing is you will be your own boss and no upfront money is needed. Just sent us an email with "I've Got a Secret" in the subject line and I will get back to you with all the details.
How soon will my order be shipped?
We ship most in-stock items within 24 to 48 business hours. You should receive your order, via UPS or U.S. Postal Service in approximately 5 to 7 business days. Most orders are shipped via UPS which does not deliver on the weekend.
Your right to privacy is assured. Your Secrets by JaNicole purchases and catalogues arrive securely packaged with no indication of its contents, return addressed from JaNicole Industries. Even your credit card statement is billed from JaNicole Industries. Your privacy is of utmost concern to us. We make our subscriber list available to NO ONE!
What payment options do you accept?
We accept Visa, Mastercard, or echeck though Paypal or Visa, Mastercard and Discover through Google Checkout. The world's most trusted and secure payment processors on the internet.